Shipping policy
Shipping & Delivery Policy
At RobotMower.co.uk, we aim to make receiving your order as straightforward as possible. Delivery arrangements vary depending on whether you're purchasing accessories and replacement parts or a robotic lawn mower.
Accessories & Replacement Parts
Accessories, replacement parts and other eligible items can be delivered throughout the UK.
We aim to process and dispatch orders as quickly as possible. Delivery times will depend on product availability, your location and the delivery service used.
Once your order has been dispatched, we'll send you confirmation by email. Tracking information will also be provided where available.
If your order contains multiple products, items may occasionally be dispatched separately.
Robotic Lawn Mowers
Our robotic lawn mowers are personally delivered by our team within our local delivery area, rather than being sent through a standard parcel courier.
Our standard local delivery area covers locations within approximately 30 miles of DE21 4AP.
After placing your order, a member of our team will contact you to arrange a suitable delivery date.
You can use the postcode checker on our robotic mower product pages to check whether your address falls within our local delivery area.
If you're outside our standard delivery area but would like to purchase a mower from us, please contact us before ordering. We may be able to help depending on your location and requirements.
Professional Installation
If you've purchased professional installation with your robotic mower, we'll contact you after receiving your order to arrange a suitable installation date.
Installation appointments are arranged separately and availability can vary, particularly during busy periods in the spring and summer.
If you need your mower installed by a particular date, we recommend contacting us before placing your order so we can confirm current availability.
Delivery Charges
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
Where an order qualifies for free delivery, this will be shown at checkout.
Delivery Times
We aim to dispatch and deliver orders as quickly as possible, but delivery estimates are not guaranteed unless we have specifically agreed a delivery date with you.
Delivery may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, unusually high demand or product availability.
If we're aware of a significant delay affecting your order, we'll make reasonable efforts to contact you.
Incorrect or Incomplete Addresses
Please check that your delivery address and contact information are correct before completing your order.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Damaged or Missing Deliveries
Please inspect your order when it arrives.
If an item arrives damaged, appears to have been damaged in transit, or something is missing from your order, please contact us as soon as possible with your order number and details of the issue.
Photographs of the packaging and damaged item may be requested to help us resolve the issue.
Contact Us
If you have any questions about delivery, product availability or whether we can deliver a robotic mower to your area, please contact our team before ordering.
We'll be happy to help.