HERE TO HELP
Frequently Asked Questions
Find answers to common questions about robotic lawn mowers, ordering, delivery, installation and aftercare.
Choosing a robotic mower
Choosing the right robotic lawn mower depends on your lawn size, garden layout, slopes and the features you need.
Different models use different navigation technologies, including RTK satellite positioning, LiDAR and traditional boundary wires.
Our team can help you find the most suitable mower for your garden. You can also use our Measure My Lawn tool to calculate your lawn size and explore suitable models.
Robotic lawn mowers are designed to maintain lawns up to a specified maximum area, usually measured in square metres (m²).
We recommend choosing a mower with some additional capacity beyond your actual lawn size, particularly if your garden has multiple areas, slopes or a complex layout.
Not sure how big your lawn is? Use our free lawn measuring tool to measure your garden using satellite imagery and find suitable robotic mowers.
Robotic lawn mowers use different technologies to navigate your garden.
RTK robotic mowers use satellite positioning with correction technology to navigate accurately using virtual boundaries.
LiDAR robotic mowers use laser sensors to map their surroundings, navigate the lawn and detect obstacles.
Boundary wire robotic mowers use a physical perimeter wire installed around the lawn to define their working area.
Each technology has its advantages depending on your garden's layout, tree coverage, buildings and available satellite visibility. Our team can help you choose the most suitable option.
Yes. Many robotic lawn mowers are designed to handle slopes and uneven terrain, although their capabilities vary between models.
Some models are better suited to relatively flat lawns, while others feature enhanced traction, all-wheel drive or advanced suspension systems for more challenging gardens.
Always check the manufacturer's maximum slope rating, as performance can also depend on ground conditions and the layout of your lawn.
If your garden has steep slopes or difficult terrain, contact our team for advice before choosing a mower.
Many modern robotic lawn mowers are weather-resistant and capable of operating in light rain, although this varies by model.
Some feature rain sensors that automatically pause mowing and return the mower to its charging station when wet conditions are detected.
For the best cutting performance and to protect your lawn, we generally recommend avoiding mowing in very wet conditions.
Check the individual mower's specifications for its weather protection and rain-sensing features.
Ordering & Delivery
We currently offer local delivery of robotic lawn mowers within approximately 30 miles of our Derby showroom.
This allows us to provide a more personal service, including delivery advice, professional installation options and ongoing support.
You can check whether your postcode falls within our delivery area using the postcode checker on our robotic mower product pages.
If you're outside our usual delivery area, please contact us to discuss your requirements.
Yes, we offer UK-wide delivery on our range of robotic lawn mower accessories, replacement blades, maintenance products and other eligible items.
Delivery charges and available shipping options are calculated at checkout, based on your order and delivery address.
Please note that robotic lawn mowers may have different delivery restrictions from accessories and smaller products.
Delivery times depend on the products ordered, stock availability and your delivery location.
For robotic lawn mowers, our team will contact you to discuss delivery arrangements and, where applicable, professional installation.
For accessories and smaller items, estimated delivery information will be provided during checkout or in your order confirmation.
If you need an item urgently, please contact us before ordering and we'll be happy to advise on availability.
Collection from our Derby showroom may be available by prior arrangement.
Our showroom is located at:
Robotmower.co.uk
Unit 1 St Georges Court
Alfreton Road
Derby
DE21 4AP
Please contact our team before travelling so we can confirm availability and arrange a suitable collection time.
Delivery costs depend on the products you order and your delivery location.
Qualifying orders may be eligible for free UK delivery, while larger items and robotic lawn mowers may have specific delivery arrangements.
Any applicable delivery charges will be shown at checkout before you complete your purchase.
For more information, please see our Delivery Policy or contact our team.
Professional Installation
Yes, we offer professional robotic lawn mower installation throughout our local service area around Derby.
Our experienced team can deliver, install and configure your new robotic mower, ensuring it's correctly set up for your garden.
Professional installation can be added when purchasing an eligible robotic mower, or you can contact us to discuss your requirements.
Installation prices vary depending on the mower model and the work required.
Our professional installation service is designed to get your robotic lawn mower set up and ready to use.
Depending on your mower model and garden requirements, installation typically includes:
- Setting up and positioning the charging station
- Configuring the mower and connecting it to the manufacturer's app
- Mapping your lawn and setting mowing boundaries
- Creating mowing zones and restricted areas where required
- Configuring mowing schedules and settings
- Testing the mower and checking its operation
- Demonstrating how to use and maintain your new mower
Any additional work outside the standard installation will be discussed with you beforehand.
Yes. Many modern robotic lawn mowers are designed for straightforward self-installation, particularly wire-free models that use RTK, LiDAR or camera-based navigation.
However, installation requirements vary depending on the mower and your garden layout.
Professional installation can be particularly beneficial for larger lawns, complex gardens, multiple mowing zones or properties with challenging terrain.
Our team can advise whether self-installation is suitable for your chosen mower.
Installation times vary depending on the robotic mower model, lawn size and complexity of your garden.
Smaller, straightforward gardens can generally be completed more quickly, while larger properties or gardens with multiple mowing zones may require additional time.
Our team will discuss your requirements and arrange a suitable installation appointment.
We recommend ensuring someone is available during the installation so we can demonstrate the mower and explain its operation.
Absolutely. A key part of our professional installation service is making sure you're confident using your new robotic mower.
Once installation and testing are complete, we'll guide you through the manufacturer's app, explain the main settings and mowing schedules, and demonstrate how to operate and maintain your mower.
We'll also answer any questions you have and provide advice on getting the best results from your new robotic lawn mower.
Warranty & returns
Yes. All new robotic lawn mowers purchased from us come with a manufacturer's warranty for added peace of mind.
Warranty periods and coverage vary depending on the manufacturer and model. Some manufacturers also offer extended warranty protection when the mower is registered after purchase.
You can find warranty information on individual product pages or contact our team for further details.
Your statutory consumer rights are not affected by the manufacturer's warranty.
Some robotic lawn mower manufacturers offer extended warranty protection when you register your product within a specified period after purchase.
For example, selected Sunseeker Elite models may qualify for an additional year of warranty when registered through the official app within 30 days of purchase.
Eligibility, registration requirements and warranty periods vary by manufacturer and model.
We recommend checking the warranty information on your product page and completing any required registration promptly after purchase.
If your robotic lawn mower develops a fault, please contact our team and explain the issue you're experiencing.
We'll help you identify the most appropriate next steps, which may include troubleshooting, a workshop inspection or assistance with a manufacturer's warranty claim.
If your mower requires inspection or repair, we'll explain the process and any applicable charges before proceeding.
Please have your order details, mower model and serial number available when contacting us.
Returns are handled in accordance with our Returns Policy and your statutory consumer rights.
For eligible online purchases, you may have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
If a robotic mower has been installed or used beyond what is necessary to inspect it, a deduction for diminished value may apply where permitted by law.
Faulty products are handled separately under your statutory consumer rights.
Please contact us before arranging a return so we can advise on the appropriate process.
Professional installation is a separate service from the supply of your robotic lawn mower.
If you cancel before installation has taken place, please contact us to discuss your booking and any applicable cancellation terms.
Where installation has already been carried out, your entitlement to a refund of the service charge will depend on the circumstances, including whether you requested the service to begin during the cancellation period and any applicable statutory rights.
If you're considering cancelling an order that includes installation, please speak to our team so we can explain your options.
Servicing & support
Yes. Like traditional lawn mowers, robotic lawn mowers benefit from regular servicing to maintain their performance, reliability and lifespan.
We generally recommend an annual service, ideally before or after the main mowing season.
Regular servicing helps identify worn components, maintain cutting performance and reduce the risk of unexpected breakdowns.
Our Derby workshop offers professional robotic mower servicing to help keep your machine in excellent condition.
Our professional robotic lawn mower servicing includes a thorough inspection and maintenance checks to help keep your mower performing reliably.
A typical service includes:
- General mower inspection and condition assessment
- Thorough cleaning of the mower
- Cutting blade and cutting system inspection
- Wheel, motor and component checks
- Battery and charging system checks
- Software and firmware checks where applicable
- General performance and safety checks
If we identify any additional repairs or replacement parts required, we'll discuss these with you before carrying out further chargeable work.
We provide servicing and repairs for a range of leading robotic lawn mower brands, including Sunseeker, Segway, Husqvarna, Kress, STIGA, EGO and Roborock.
The services we can provide depend on the mower model, availability of replacement parts and the nature of the work required.
If you're unsure whether we can service your particular mower, please contact our team with the make and model before arranging a booking.
Yes. Our workshop provides robotic lawn mower diagnostics and repairs.
Whether your mower has developed a charging problem, cutting issue, mechanical fault or another technical problem, our team can assess the machine and recommend the most appropriate solution.
We'll explain any required repairs and associated costs before proceeding with chargeable work.
Visit our Service & Repairs page for more information.
Most robotic lawn mower servicing and repairs are carried out at our Derby workshop, where our technicians have access to the equipment needed for inspection, maintenance and repairs.
Our workshop is located at:
Robotmower.co.uk
Unit 1 St Georges Court
Alfreton Road
Derby
DE21 4AP
For problems relating to installation, lawn mapping, connectivity or the mower's operating environment, an on-site visit may be appropriate.
Please contact us before bringing your mower in so we can discuss the issue and arrange a suitable booking.
Our team is here to help with robotic lawn mower advice, product questions, installation enquiries, servicing and repairs.
You can contact us using the following details:
Telephone: 0333 996 9919
Email: sales@robotmowers.co.uk
Alternatively, visit our Contact Us page to send us a message.
We'll be happy to help you find the right solution.
STILL NEED HELP?
Can't find the answer you're looking for?
Our friendly team is here to help with everything from choosing the right robotic mower to professional installation, servicing and repairs. Get in touch and we'll be happy to help.